Monday, February 09, 2009

Doesn't the Customer Deserve Respect?

Does anybody else have the same problem that I do with doctors and lawyers who forget that we are the customer? Why is that? There are exceptions but more often than not they act like I've been granted an audience with the Pope. As long as I'm paying the bill they are an employee. They make no apologies for keeping me waiting for 45 minutes because they have packed their schedule so tight with appointments that they are inevitably late for appointments throughout most of the day.

I'm not asking for humility, however, I do deserve respect and fair treatment.

1 comment:

Kansas Bob said...

Last week my buddy Jim put it this way - the customer may not always be right but they are the customer.

Sad that these "professionals" are driven by money and insurance companies.

Of course some are better than others.